Introduction

The POTS (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information obtained through our website, services, and communications, including SMS messaging.

Information We Collect

We may collect the following types of personal information when you interact with us:

● Name
● Phone number
● Email address
● Billing or service address
● Information related to plant care services, retail purchases, or customer support inquiries

How We Use Your Information

We use your information solely for business-related purposes, including:

● Providing plant care services and retail support
● Scheduling appointments and service visits
● Sending service updates, reminders, and confirmations
● Responding to customer inquiries and requests
● Internal record keeping and operational communication

SMS Messaging & Communications

By providing your phone number, you consent to receive SMS messages from The POTS related to:

● Appointment reminders
● Service updates
● Customer support communications

Message frequency may vary. Message and data rates may apply. You may opt out of SMS communications at any time by replying STOP. For assistance, reply HELP or contact us directly. We do not sell, rent, or share phone numbers collected for SMS purposes with third parties for marketing or promotional use.

Sharing of Information

We do not sell or trade your personal information. Information may only be shared with trusted service providers strictly as necessary to operate our business (such as communication platforms or scheduling tools), and only under confidentiality obligations.

Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, or misuse.

Data Retention

We retain personal information only for as long as necessary to fulfill business, legal, or operational purposes.

Your Rights

You may request to:
● Review the personal information we hold
● Update or correct your information
● Request deletion of your data, subject to legal or operational requirements

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:
The POTS
Email: info@thepots.shop
Phone: (561) 847-3777